Shipping policy

Shipping Policy

Last updated: 2026.05

Thank you for shopping with Koforto.

Order Processing Time
- All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Estimated Delivery Time
- Standard delivery typically takes 6–10 business days after dispatch.
- Delivery times are estimates and may vary due to customs, courier delays, weather, peak periods, or other factors outside our control.

Shipping Cost
- We offer free standard shipping on qualifying orders.
- Any applicable shipping charges (if any) are shown at checkout before payment.

Order Tracking
- Once your order is shipped, you will receive a tracking number by email.
- Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Address / Failed Delivery
- Please make sure your shipping address is correct at checkout.
- If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Lost, Delayed, or Damaged Packages
- If your package appears delayed, lost, or arrives damaged, contact us at support@koforto.com.
- We will work with the shipping carrier to resolve the issue as quickly as possible.

Customer Support Response Time
- Our support team responds within 24 business hours (Monday to Friday).

Contact
For any shipping-related questions, please email:
support@koforto.com